Using Zoom


Your instructor may ask you to join a Zoom session for an online lecture, virtual office hours or for an assignment.

NOTE:  It is recommended that students only use computer audio for Zoom and not a telephone to avoid long distance charges.

The following steps will allow you to install, configure, and connect to the Zoom video conference tool.

Downloading and Installing Zoom

Note: Installation is only required when using Zoom for the first time. If you have already downloaded and installed Zoom, please skip to the “Launch Zoom Video Conference” section.

1. Visit to download the latest version of the installer.
2. Run the downloaded file. The installation should complete automatically.
3. When prompted, enter the display name you wish to use.


Using the UTM Licensed Version of Zoom

Logging into Zoom Using a Web Browser

Use the UTM licensed version of Zoom by logging into the University of Toronto Zoom Portal from a web browser - and sign in with your UTORid and password at least 48 - 72 hours before your first Zoom session. An image of the University of Toronto Zoom Portal is below.

Zoom screenshot


Logging into Zoom Using the Desktop Application

If you have downloaded the Zoom desktop application to your Apple or Windows computer,

  1. Open the application. 
  2. Select the Sign In with SSO button on the right, as noted in the screenshot below.
    Zoom desktop sign in
  3. Ensure that appears in the Your company domain  box and click on the Continue button.
    Zoom sign in with SSO
  4. Log in with your UTORid and password.

Launching Zoom

1. To join a video conference, click on the link provided in the invitation e-mail.
2. When prompted, click "Launch Application".
3. Select either "Join by Computer Audio" or "Join by Phone".

Join a Meeting - Computer Audio

Note: While preferred, this option will require a microphone and/or webcam to be connected to your computer. Please do not use the Telephone Audio option as long distance charges may be incurred.

1. At the top of the window, select "Join by Computer" (it will be highlighted in blue) and press "Test Computer Audio".
2. Using the "Test Speaker" and "Test Mic" buttons, ensure that audio input and output are both responding correctly. * If one is not working, the audio device in use can be changed using the two drop down menus, followed by repeating step 2, to test the new configuration.
3. Close the "Settings" window.
4. Click the green "Join Audio by Computer" button.


Best Practices for Online Learning

  • Make sure that you are connected to a stable network connection, preferably a wired connection.
  • Have a good camera, microphone, speakers/headphones, but turn off your camera and microphone to assist with a better experience with lecture style sessions unless your instructors ask you otherwise.
  • Have your documents/files ready to share before your class starts.
  • Connect to the session a few minutes early to ensure connections.

Additional resources

UTM I & ITS Zoom Index of Knowledge Base articles (requires UTORid and password)

For additional assistance with Zoom functionality and features, UTM students can contact the I&ITS Service Desk by submitting an Information & Instructional Technology Services ticket.

System Requirements for Mac, PC and Linux (Please see Bandwidth Requirements on this page)

Introductory videos for using Zoom