Citrix Cloud's Secure Remote Desktop

UTM I&ITS has made computer labs on campus available via Secure Remote Desktop.

Users can use Secure Remote Desktop to remotely connect to the 45 physical computers found in the FLC and use the software found on these workstations.  All FLC software except for Bloomberg is available remotely through Secure Remote Desktop. Secure Remote Desktop uses the computing resources of the FLC’s workstations, unlike the Virtualized Applications option.

The Secure Remote Desktop option is available for faculty, staff and students during the hours the FLC is closed to in-person use. Remote access to FLC workstations will be enabled once the FLC closes each day, and will remain available until it opens for in-person use the following day. Simultaneous in-person access and remote access is not possible; the FLC workstations will not be available remotely during the FLC’s opening hours.

Users will be disconnected from Secure Remote Desktop after 1 hour of inactivity. After 45 minutes of inactivity, idle users will receive a warning informing them they will be disconnected in 15 minutes. Users will also receive a warning message 5 minutes before the FLC opens for in-person use. Once the FLC opens, users will be automatically disconnected.

Access

NOTE: Citrix Workspace MUST be installed on a user’s personal computer in order to use Virtualized Applications. See the Citrix Landing Page on I&ITS's Knowledge Base for instructions on how to download and install Citrix Workspace on Windows and Mac devices.

After installing Citrix Workspace, you will be able to access Citrix Cloud, which hosts Secure Remote Desktop.

To launch Citrix Cloud, visit: https://utmcitrix.cloud.com/

Log into Citrix Cloud using your UTORid and password. Make sure to enter ads\ before your UTORid (i.e. "ads\smithj123")

Image of the Citrix Cloud login screen

Windows users: if prompted, click on 'Citrix Workspace Launcher' and then click 'Open Link'. 

MacOS users: if prompted, click 'Detect Workspace".

You should now see the application screen:

Image of the Citrix Cloud home page with two options: Apps and Desktops and a menu with the same options to the left.

 

Expand the menu on the left by clicking on 'Desktops' and then 'All Desktops'.

Citrix Cloud home page with Desktop menu on the left expanded to show All Desktops option and two red circles emphasizing Desktops and All Desktops

 

You should now see all Remote Desktop options available for campus labs. To connect to the FLC's Secure Remote Desktop, click on the 'FLC Desktop' icon.

Close up of desktop options with a red circle around the FLC Desktop option

A new window will launch, and you should then be randomly assigned to, and automatically logged into, one of the 45 workstations in the FLC.

Click on the 'Start Menu' to see all available software on your assigned workstation or use the search box to look for a specific software. You will be able to use FLC software just like you would in-person in the lab, with the exception of Bloomberg.

To log off, click on the 'Start Menu', click on the user icon next to your name, and then click 'Sign Out'. 

Please make sure you log off properly - only exiting the window will keep you logged in to the workstation and will prevent other users from connecting to that workstation.

Technical Support

If you require technical support with Citrix Cloud or Remote Secure Desktops, please contact UTM I&ITS.

The FLC strongly recommends that instructors and students test the Virtualized Applications and Secure Remote Desktop access options before their use is required for in-class teaching or learning.